Our Mission
Providing unparalleled pet care allowing pet parents to live their lives knowing their animal family is loved and cared for.
The Four Paws of the Hand and Hound Neighborhood
Our core values, the Four Paws of the Hand and Hound Neighborhood represent the focus of our business and our employees when we care for your animal family. We know that if we are approaching pet care with these in mind, we can make sure you and your pets have the best experience with us.
1️⃣ SAFETY - first and foremost, safety supersedes everything we do. The safety of your pets, your home, and our employees is the most important to us over anything. If we are making decisions with safety in mind first, it means we are prepped for providing the best service in pet care.
2️⃣ RESPECT - we are in different people’s homes every day, in the space where you and your pets are most comfortable, and we aim to respect your lifestyle, your home, your belongings, you name it.
3️⃣ COMMUNICATION - honest, open communication is an essential in pet care, even if it’s hard, even if we don’t think it’s an issue in the long term. With pets, the smallest change can indicate something larger, or even if it doesn’t, we want you to know EVERYTHING just like you would if you were home.
4️⃣ CONNECTION - we want you to feel connected to your pet sitter, and vice versa! Even in a big city like Phoenix, H&H wants you to feel like you have a built-in community with our business. Phoenix is such a hub for small businesses, and you should find a small business you connect with for everything you need.
Company Culture
We are an employee-driven small pet sitting service business in the big city of Phoenix looking to challenge the status quo of service jobs. Our employees and clients come from all backgrounds and lifestyles, and we appreciate each and every difference they bring to our business. Our employees expect respect from pet owners, and mirror that respect right back. Clients may see pronouns next to a pet sitter's name; this is to honor the pronouns they choose to use. Clients may add their own pronouns if they choose, and we will honor those. Any intentional misgendering of a H&H employee will not be tolerated, nor will any intentional misgendering of a client from an employee. Any blatant racism or prejudice will not be tolerated, towards or from an employee.
