Our services include individual walks (30, 45, 60 minutes), pet sitting visits (30, 45, 60 minutes), overnight pet sitting (12 hours), and dog training. All of our services take place in your/your pet's home, where they're the most comfortable. More information, including prices, can be found under the services tab. All of our services cover up to 3 pets in cost. If you have more than 3 pets, there is a $5/pet fee.

We love this question! There are many things we think separate us from other businesses or pet sitters, but here are the top three: All of our pet sitters are employed through us, and NOT contracted workers (like what you'd see in popular pet sitting apps like Rover or Wag). This means that we are legally allowed and do train our staff on everything from pet first aid+CPR to monthly one-on-one meetings with individual staff and monthly all staff meetings covering senior pet care, body language, etc. We are also allowed and do provide our sitters with on-the-job tools like a first aid kit, enrichment puzzles, an airhorn for off-leash dog safety on walks, and more. We have a management team making sure all of our staff are where they're supposed to be when they're supposed to be there at all times, and all of our staff are background-checked, insured, and bonded. We use a modern pet sitting software called Time To Pet that makes the communication between our sitters and our pet parents top-notch and gives you peace of mind! Every time a sitter gets to your home to start a service, you will receive a notification letting you know that we are there. The chat box is always open to messages to and from sitters and clients, and there is a private chat to speak directly to management if need be. When we finish up with your pet(s), you will receive a detailed report with a GPS-verified map that will show you that your sitter was at your home the whole time, and also a map of where they walked with your pup if they are booked to do that. It's so fun and provides you with that trust! Here at Hand and Hound Pet Sitting, we are dedicated to the job. This is the CEO's full-time, everyday job, and the same for our Office Coordinators. We run this pet sitting business like the professional venture it is, and the safety and wellbeing of pets is our #1 priority. Every decision we make is with the pets in mind, and it shows in our continued education, certifications (Alexis, the CEO, is a Certified Professional Pet Sitter®), and support for our pet parents and employees. Without happy clients and happy staff, we could not succeed.

Our office hours are 9:00 AM-5:00 PM MST, Monday-Friday. For those who we are actively servicing, there is always a manager on duty to answer calls, messages, and any questions or concerns you may have. Someone is always on to make sure our staff are performing their services!

Welcome! We hope you find Hand and Hound Pet Sitting a good fit for you and your animal family! Please take a look at our Welcome Packet to see how to get started with us, and everything we offer!

Trusted by thousands of the world's most successful pet care companies, Time To Pet is modern pet sitting software built for you. The Time To Pet app is used to keep you updated with your pet visits, sits, and overnights. Through this app, we have the ability to schedule all types of visits, communicate with you, send you information and pictures about your pet(s) and how they did during the visit. As a client, you also have the ability to request visits during specific dates needed, update information about your pet(s), and pay for the visits. You can find a fantastic explanation of how to make an account here. You can find other helpful information here.

A Meet and Greet is a complimentary 30-minute service offered by Hand and Hound to make sure that the sitter(s) and pets are a good fit for each other and for the owner to go over any care expectations. A meet and greet will be scheduled with whoever is caring for your pet, so you always know the sitter. Whenever we have to switch sitters for any reason, we will schedule another meet and greet. Any time past the allotted 30-minutes will be billed at a rate of $10.00/15 minutes. Hand and Hound sitters will keep track of the time and remind you as the 30 minutes nears its end. Please ensure that by the time the meet and greet begins, you have either a spare key to provide EACH sitter assigned to you, or, ideally, a lockbox (which Hand and Hound offers for $15.00, added to your next invoice). We recommend a lockbox so that in the event of any emergencies, another individual (emergency contact) besides the assigned sitter may be able to access the home. If you would like a lockbox, please be sure to request one before your meet and greet. For a number of reasons, Hand and Hound does not accept a garage door as the sole means of entry to a home. Before the meet and greet, please review all your pet/client information in the Time To Pet app to ensure it is as up-to-date as possible. Please keep in mind your emergency contact should be someone who, in the event of an emergency, can step in to take care of the home and animals.

If you haven't used a Pet Sitting or Dog Walking business before, the cost may surprise you and be very different from when you have used a neighbor or someone who pet sits or dog walks on the side. There are major differences between hobbyist pet care (i.e., your neighbor) and professional pet care (i.e., Hand and Hound Pet Sitting). Because we are a business, we are insured, bonded, and our sitters are Pet First Aid + CPR trained. The CEO, Alexis, has 15+ years of personal experience on top of 6+ years running a business, which means we've encountered many types of pets, homes, and situations that have prepared us to provide the best service and be a more secure option for you and your pets. Be sure to review our cancellation policy before booking. Your pets are an investment in your health and happiness, and the care they receive through an outside business should respect and honor that.

We require an up-to-date Rabies vaccination for all dogs and cats in order to work with us. This is for the safety of your pet(s) as well as our staff. It is a legal requirement to have your dog vaccinated against Rabies in Maricopa County and we abide by that law. Should your pet be unable to receive a Rabies vaccination (we see this mostly in senior pets or pets with other health issues), we do ask for a note from your veterinarian stating this.

We love that you are thinking of this, and you should always ask your pet professional about their protocol re: emergencies. Here's the steps we take in the event your pet has a medical emergency under our care: Firstly, our sitters are trained in pet first aid+CPR, so they will evaluate the level of severity and respond themselves to the emergency at hand if they are able. At this point, our sitters are in contact with management. If it is something they are able to take care of themselves, we will reach out to you to let you know what happened, how we handled it, and see if you'd like us to do anything further. Secondly, if our sitters assess and are unable to provide further support to the pet for their emergency and management advises, we will begin our process of getting your pet to the emergency veterinarian. In your profile, we ask for your emergency vet information, but should they be closed, we will take your pet to our chosen emergency hospitals, typically VetMED Emergency & Specialty Veterinary Hospital at 20612 N Cave Creek Rd, Phoenix, AZ 85024 or Veterinary Emergency Group (VEG) at 2196 E Camelback Rd, Phoenix, AZ 85016 depending on your location. While we are en route to the vet, we will contact you, your secondary number, and your emergency contact in that order if we are unable to reach you. From there, depending on what you would like us to do and what is best for your pet's health, management will typically step in and be the point of contact and the person available at the vet for any medical decisions or issues that arise. Please be advised that we do have an hourly rate we charge if we are needed to take your pet to the vet and act as liaison. We highly suggest you review our Checklist for Pet Owners Before Leaving Town blog post, which includes our suggestion of getting an Authorization to Treat form from your vet in case anything were to happen under our care. If anything happens under our care, we are also insured through Pet Sitters Associates and can begin a claim if applicable.

This is another great benefit of working with us! We have a robust team, and it is our company goal to always have at least 3 sitters trained on your home and pets for this very reason; just like anyone else, our staff can get into car accidents, become sick, etc. which prohibits them from work. Our first step is to check with whoever is already trained on your home and pet(s). On the off-chance one of them aren't available, we will contact you and check if it's all right if someone from our management team steps in. At that time, if you would rather, we can give your emergency contact a call to see if they are able to help us out, but that is only after we've explored all of our options. Getting someone to your pet is the most important!

Yes! Please email alexis@handandhoundphx.com with the subject line 'QUOTE' and what services you're looking at and we will make a quote up for you!